OIC-CERT JOURNAL OF CYBER SECURITY
ISSN 2636-9680 | eISSN 2682-9266

Knowledge Impact on Information Quality, Service Quality and System Quality for Security of 1GovUC

Abstract:

The users play a crucial role in information system (IS) implementation. They are the ones who learned, utilized, and experienced the system. Studying and understanding user satisfaction are important since user satisfaction – along with the quality of the system, the utilization by the users, and the support the users received during the system implementation – are all important aspects that influenced the IS success. Despite the governments' growing investment in electronic services, e-government services do not always meet the expectations of the users. Therefore, measuring the success of management systems within an organisation is crucial to understand how the systems should be built and implemented in practice. Therefore, in this study, a MyGovUC implementation was developed to expose the essential implementation factors that may influence the usage of 1GovUC implementation. The relationship between their knowledge and the information, service, and system quality will be measured statistically using PLS-SEM.

Author(s) with Affiliation:

Rossly Salleh & Azni Haslizan Ab Halim
Faculty of Science and Technology 
Universiti Sains Islam Malaysia (USIM), Malaysia